Blog > Surveys For Patients And Doctors Leads To Better Patient Flow Management

Patient Trak
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Dec 26, 2018 01:23 PM

Running a healthcare service provider is by no means a simple task. First off, patients expect to be treated like customers, with their needs met at every step of the way. Secondly, providing healthcare is relatively unpredictable at the best of times. There’s no way you can perfectly predict demand, given the array of emergencies that could crop up at any time.

However, you can try to mitigate uncertainties and take certain steps to provide the best possible service to patients. And the best way to do this is to utilize surveys and use the data provided to improve the management of patient flow.

Patient survey companies

Why would you consider looking at patient survey companies? The most important thing to consider when patient surveys are that all the data and feedback is completely unbiased, honest and fair. That’s why the third party, who has the relevant experience and expertise will create a surveying system accomplishes this.

Another thing to consider is the array of tools and systems that a survey company has at its disposal. They can automate a lot of things and will have the experience of what questions will lead to the most actionable feedback.

Patient satisfaction surveys

It’s true that honest feedback is what allows us to grow and improve, which is why patient satisfaction surveys are becoming more and more relevant as time goes on. So, why introduce surveys into your healthcare provider?

  • They allow for honest feedback since they can be done in confidence.

  • You may learn things that would have otherwise gone unnoticed. For example, if a doctor asks a patient how was their experience, it’s likely that the patient would feel too uncomfortable to reply with honesty, after being put on the spot.

  • It makes things quantifiable. This means you can set objectives and see the improvement in patient satisfaction over time.

Why unbiased doctor surveys are so important

Why do you need to introduce doctor surveys? When you shop online, do you just trust a seller or product because of what their own website copy is saying? Probably not. If you’re a modern-day online shopper, you’ve probably become used to reading through reviews. And what has made reviews become so relevant in this day and age is the fact that they are unbiased and therefore credible.

Getting your hands on unbiased information is invaluable. If you can learn what your patients think about doctors then you can use this information to:

  1. Train your doctors to give a better patient service.

  2. Address any potential items before they become a big issue

  3. Gain a better understanding of your patients. Also, by asking for their feedback, it builds a greater level of trust between patient and doctor.

Patient flow management

In the past, patient flow management wasn’t such a big consideration. It used to be the case that everything would revolve around the doctor since their time and energy was considered to be the most precious thing.

However, in this day and age, the patient is being considered as a customer. And, for any business or service provider, customer satisfaction is of the utmost priority. In order to ensure positive ratings and reviews, you have to make sure patient flow is functioning to the highest order. There are many parts of this, including:

  • Managing the booking process, ensuring the doctors’ schedules are optimized to see enough patients without overloading them.

  • Handling the check-in process at the reception. Even if a doctor is still busy, the patient will at least be seen by a receptionist or greeted efficiently.

  • Patient waiting times can be recorded. If a patient has been waiting for a long time, you can apologize to this patient to make them feel better. If patients are consistently waiting for long periods of time then you may identify a flaw in the underlying process.

  • If there are multiple rooms and specialist equipment, this will be managed effectively.


Giving your patients an opportunity to have their say is imperative. By getting this unbiased feedback, you can record data, such as level of satisfaction and waiting times in order to set objectives and improve your services.


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